Support
Need help? You've come to the right pageTechnology is amazing but we all
know that it can get a little tricky
sometimes! That's why we offer
our members three levels of support.
1Search our knowledgebase or downloads for the answer to most questions.
Our growing knowledgebase enables you to find the answers that you need fast so you can get on with the job at hand. We will be constantly updating the database so bookmark this page!
2If you can't find the answer submit a support request.
If your question isn't super urgent then please submit a support request and one of our friendly team will get back to you. We can email or call you - just let us know which is more convenient.
3Call Member Support on
1800 IF ONLY (436 659)
If you would rather talk to someone then give our friendly team a quick call and we'll get your problem sorted in real-time or we can get a future plan of action organised quick smart.
Search knowledgebase
Search Results
- Accepted Methods of Payment
- Sending and Receiving Emails
- Checking Your ADSL Usage
- Before You Go Abroad
- Billing Dates
- Breaking Down the Bill
- Cancelling a Line
- How to access old Webmail
- Optus MMS/WAP/GPRS/email settings
- Ordering a New Line
- PUK Code
- Service Problems
- Username and Password
- What is Roaming?
- What is webmail?
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